Refund and Returns Policy
We deliver all over Saudi Arabia within 3 to 5 working days maximum!
The receipt of the request
Within 24 hours of registering the order, the confirmation team confirms the order through a confirmation call with the customer, in which only the customer data and product name are confirmed, and the timing of calls is from 9 am to 5 pm, if the order is registered on the site before 3 pm Confirm the order on the same day to go out for delivery the next day, and in the case of registration after 3 pm, it will be confirmed the next day to go out for delivery the next day.
The request has been suspended
If the first confirmation call is not answered, the client is tried again on the same day. In the event of no response in the two times, we make a third and fourth attempt on the next day until a response is received. In the event of no response, we make a fifth, sixth, and seventh attempt on the third day. Suspension of the application after all seven attempts have been exhausted.
The order has been confirmed
Confirmation of the request takes place on the same day if the request is registered before 5 pm (Kingdom time), and the next day if it is delivered after 5 pm, the confirmation team’s working hours are from (9 am to 5 pm)
Delivery times in the Kingdom
Confirmation of the request takes place on the same day if the request is registered before 5 pm (Kingdom time), and the next day if it is delivered after 5 pm, the confirmation team’s working hours are from (9 am to 5 pm)
Waiting for the shipping company
The shipment is being prepared and waiting for the shipping company to receive the product from our warehouse.
Delivery is underway
The order has been delivered to the shipping company and will reach the customer during the official shipping dates, and the representative will communicate with the customer to set a suitable date and time.
Delivery suspension
The request is suspended in several cases, which is the customer’s failure to respond to the calls of the shipping company’s representative, the existence of any problem with the address, or delaying delivery through the customer, and the request is temporarily suspended until the address is clarified or another number is sent, or on the day specified for receipt.
Cancellation or rejection of the request
If the customer rejects or cancels the order for any reason, the status of the order is changed to “Rejected” with an explanation of the reason in the notes, and the profits of the order are not added to your wallet.
Delivered
The profit of the order appears in the expected profit field within 6-12 hours at most of the customer’s receipt, and it becomes exchangeable within 24 hours of the date of receipt.
Return, exchange, and completion
We guarantee our customers a 7-day exchange and return for free if the order is damaged or has any technical issues.
Refund
The customer has to inform us within 24 hours of receiving the order if they want to refund the product. otherwise, the refund request will be canceled. For refunds, the delivery charges and the return charges will be charged from the customer side if the order status is delivered. If the customer ordered through online payment and before receiving it he wants to cancel, then the amount will be transferred to their account without any charges After the quality check our team will inform the customer if there are any other charges. For refund requests, please contact us directly through the number or email below, exchange and return directly, and write the entire request. Working hours are from Saturday to Thursday from 9 am to 6 pm, except for Friday and official holidays.
